Privacy Policy

In this policy,  “we”, “us” and “our” represents Coleswood Media. “User” and “visitor” refers to you.

At Coleswood Media, we are committed to protecting your personal data whilst visiting our website. This privacy policy explains when, why and what data we collect from our visitors, where we use this data and how we protect it. Your personal and sensitive data will not be shared with third-parties without your consent.

This policy may be updated at any time so please check this page regularly. This policy is effective from the 1^st January 2019.

When you use our website you agree to the various conditions that are outlined within this policy. If you do have any questions in regards to your personal data and our privacy practices, please send us an email to info@coleswood.co.uk

What do we do with the data we gather

We may collect the following data from a user through our contact forms:

1. Full name
2. Company name
3. Company website URL
4. Email address
5. Phone number
6. Message

We only collect information from customer enquiries and we do not store any data for longer than necessary.

When do we collect the data

Data is collected by us when you submit a customer enquiry via any of our contact formsWe collect data upon submitting data in one of our contact forms.

What do we do with your personal data

We may use your personal data submitted to us through our website for the following purposes specified in this policy or on the relevant pages of the website:

• For administering our website and internal business purposes;
• Personalising our website to you;
• To provide you with the information of our services that you request;
• To communicate with you regarding the services you’ve requested and respond to your questions and comments;
• To send you email notifications that you have specifically requested;
• To send you our email newsletter, if we have your consent (you can inform us at any time if you no longer require the newsletter);
• To provide third parties with statistical information about website usage (these third parties will not be able to identify any individual user from the information provided);
• To verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website’s private messaging service)
• To keep our website safe, secure and to prevent fraud or illegal activities

Personal data shared with third parties

We may share your data with:

• Law enforcement or fraud prevention agencies if we believe the supplied data may violate a law
• Professional service providers, such as IT providers, professional advisers or subcontractors as reasonably necessary for the purposes set out in this policy

Our website includes hyperlinks to and details of, third party websites. We have no control over third parties and are not responsible for the content on their website or how they manage your data. Should you want, please refer to their privacy policy for more information.

We may share your data in such circumstances:

• In order to establish, exercise, or defend our legal rights and in connection with any ongoing or prospective legal proceedings..

How long we retain your personal data

• We store your personal data until we have successfully satisfied your contact request.
• Coleswood’s general retention policy is to retain data for up to 5 years from the last time you have contacted us

Secure Data Protection

In order to prevent unauthorised access or disclosure, we have put technical and operational processes in place to keep your data safe. Coleswood also uses SSL encryption to transmit information from end users to their hosted servers.

Data Breach

Coleswood will report any data breach of this website, systems and/or database to the the ICO and relevant individuals potentially affected within 72 hours of the breach notification.

Your rights to your personal data

You have several rights in relation to your personal data and our use of it. If you would like to make a request for any of the following detailed rights, you can write us by emailing info@coleswood.co.uk. The below is a summary of your rights according to our interpretation of the GDPR;

• The right to be informed: Our privacy policy and website terms at the time of capturing your personal data disclose how we are using your personal data.
• The right to access: You have the right to access the personal data we process and other information such as purpose of processing, who your data has been or will be disclosed with etc. In most cases this is free of charge, there may be some charges if the request is excessive and requested numerous times.
• The right to rectification: You can ask for the rectification of your personal data if you believe the data in our possession is inaccurate.
• The right to removal: We are obligated to remove your personal data from our records without undue delay if you request its removal. If it’s not possible for us to remove your personal data from our records or we need to retain your personal data we will inform you why we cannot process your request.
• The right to data portability: You can request a copy of your personal data in a machine-readable format and have the right to transmit the data to another controller.
• The right to restrict object/processing: You have the right to block or suppress processing of your personal data or right to withdrawal of your consent
• Rights of automated decision making and profiling: You can choose not to be the subject of a decision where the consequence is based on automated processing

Your Rights

You also have the unrestricted right to withdraw consent, that you have previously provided, to our processing of your data at any time. Withdrawing your consent means that we will stop processing the data that you had previously given us consent to use. There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the data where so permitted by having a legitimate reason for doing so.

Consent

You have the right to withdraw your consent for us to use your personal data at any time. To withdraw your consent, please email at info@coleswood.co.uk